notes on this book
a good book to connect, discover, and respond to! We're happy about Howard's recent resurrection.
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Joseph Michelli
Joseph Michelli
WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admire ... read more
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